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Privacy policy

Savory Spice Privacy Policy

Last Updated: 1/26/2022


At Savory Spice Shop, LLC (“Savory Spice”), we care deeply about privacy.  We are committed to being transparent about our privacy practices, including how we treat your Personal Information.  This Policy explains our practices for and its subdomains (“Site”) and the services you receive when you use the Site (“Services”).

This Policy does not apply to third parties who may also collect or receive data in connection with your use of the Services.

  1. Our Privacy Policy
  2. Information Collected or Received
  3. Information Use
  4. Online Payment/Credit Card Information Security
  5. Cookie Policy
  6. Messages from Savory Spice
  7. Information Sharing & Disclosure
  8. Security
  9. Retention of Personal Information
  10. Children’s Privacy
  11. California Privacy Rights
  12. Notice to Non-U.S. Users
  13. Privacy Policy Changes
  14. Contact

1. Our Privacy Policy

We process your Personal Information to run our business and provide you with Services. By continuing to use our Site, you confirm that you have read this Privacy Policy and our Terms of Use, that you understand these policies, and how and why we use your information.  If you don’t want us to collect or process your information, you should not use our Site or Services.  We are not responsible for the privacy policies of third-party services. By using our Site and Services, you acknowledge that Savory Spice will use your information in the United States.

We do not knowingly “sell,” as that term is defined under applicable law, including the California Consumer Privacy Act, Personal Information.

2. Information Collected or Received

In the course of providing you Services, we collect or receive personal data in a few different ways. Sometimes, you provide us this information (for example during account setup or placing an order); sometimes this information is received indirectly from you based on your activity and interaction with the Site and Services, from our vendors and suppliers that you may interact with (for example, by checking out via a payment provider), or from third-party partners. Often, you may choose what information to provide, but sometimes we require certain information to provide you Services. Savory Spice uses the personal data it receives and collects in accordance with the purposes described in this policy.

Information You Give Us

While using our Services, we may ask you to provide us with certain Personal Information (“PII”) that can be used to contact or identify you.  PII may include, but is not limited to:

  • Your first and last name
  • Your address
  • Your e-mail address
  • Your phone number
  • Your location
  • Your purchase history
  • Your customer profile
  • Your loyalty account information
  • Your order information
  • Your birthdate

Information from Other Sources

Some members may choose to connect to Savory Spice or to register an account using an external third-party application, such as PayPal or Facebook; we collect the PII that you make available to us on that social media page or account, including your user ID and/or username, and any information you have made public in connection with that social media service.  Connecting your Savory Spice account to third-party applications is optional. If you choose to connect your account to a third-party application, it is subject to your agreements with that third party (such as their Terms of Use and privacy notices). Savory Spice will only collect and store such Personal Information that we are permitted to collect by these social media platforms.

We may also collect this information from a wide range of other sources in order to provide you the Services.  These sources may include:

  • Data from Vendors & Suppliers: This may include payment information, shipping information, and customer service
  • Data from Advertising & Marketing Partners: Savory Spice may receive information from our partners about you. This information can include attribution information via cookies and UTM tags in URLs to determine where a visit to Savory Spice originates, your responses to marketing emails and advertisements, your responses to offers, and information from partners you have given consent to share that information with us.

Savory Spice does not sell, rent, loan or transfer any PII regarding our customers or vendors to any unrelated third parties.

Automatically Collected Information

Savory Spice automatically receives and records information from your browser, applications, or your mobile device when you visit the Site or use certain features of the Services, such as your IP address, unique device identifier, cookies, operation system, hardware, browser information, and data about which pages you visit and how you interact with those pages in order to allow us to operate and provide our Services. Additionally, we may receive the following information:

  • The name of the domain and host from which you access the Internet, including the Internet Protocol (IP) address of the device you are using and/or the IP address of your Internet Service Provider (ISP);
  • The type and version of Internet browser software you use and your operating system;
  • The website that referred you to our Site;
  • The date and time you access the Site, the length of your stay, and the specific pages that you access while visiting the Site; and/or
  • The type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. 

We use this information to monitor the usage of our Services, assess performance, ensure technological compatibility with your device, and understand the relative importance of the information provided on the Services.  We may also use this data to conduct statistical analyses on visitors’ usage patterns and other aggregated data. This information may also be combined with other sources of data to prevent fraud, keep the Services secure, understand how the Services work for its users, and provide advertising and a personalized experience for its users.

 3. Information Uses

We use the information we collect from you and about you to help us personalize and continually improve your experience with our Services.  You have no obligation to provide us with any of your information, but you may not be able to use or access certain portions of the Services if you do not provide us with your Personal Information (and you cannot use our Site or Application without agreeing to the terms of this Privacy Policy). As non-limiting examples, we use the information we collect from and about you in the following ways:

  • To provide and maintain our Service;
  • To improve and customize our Service;
  • To notify you about changes to our Service;
  • To contact you if there is a problem completing a transaction you requested or to discuss your account;
  • To allow you to participate in interactive features of our Service when you choose to do so;
  • To provide customer support;
  • To administer customer loyalty account benefits;
  • To enable account setup and registration;
  • To provide customers with certain promotions;
  • To gather analysis or valuable information so that we can improve our Service;
  • To monitor the usage of our Service;
  • To detect, assess, prevent and address technical and performance issues;
  • To understand the relative importance of the information provided on the Service;
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information by following the unsubscribe link or the instructions provided in any email we send.

4. Online Payments/Credit Information Security

Savory Spice is very concerned with the security of your credit card and payment data.  For that reason, we do not capture, process, or store any credit card-related information on Savory Spice’s systems.  Accordingly, your payments are processed by one of our partners and never touch our internal systems.

In cases where we provide paid products and/or services, we work with third-party services for payment processing (e.g., payment processors).  Their core business is the one capturing, processing, and storing your highly sensitive payment information.  Information may be supplied directly to our third-party payment processors, whose use of your Personal Information is governed by their respective Privacy Policy.  Please see the Shopify Privacy Policy or that of the payment method you have chosen to learn more about their policies.

Your payments are processed by one of our partners and never touch our internal systems in order to provide you extra security. Please see the Shopify Privacy Policy or that of the payment method you have chosen to learn more about their policies.

5. Cookie Policy

What Are Cookies

As is common practice for websites, this Site uses cookies, which are tiny files that are sent from a server to your web browser, to improve your experience. This page describes what information they gather, how we use it, and why we store these cookies.

How We Use Cookies

  • Account, login, preferences, and order-related cookies: If you create an account and/or place an order with us, we will use cookies for the management of the signup process, general administration, setting your preferences, and allowing you to access restricted features and areas. These cookies may be deleted when you log out; however, in some cases, they may remain afterward to remember your site preferences when logged out.
  • Email-related cookies: The Site offers email subscription services, and cookies may be used to remember if you are already registered, to show personalized content or offers, and to help us understand how users respond to the content in our emails.
  • Survey-related cookies: From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our users more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
  • Form-related cookies: When you submit data through a form, such as a Contact Us form, cookies may be set to remember your user details for future correspondence.

Third-Party Cookies

In some cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through the Site.

  • This Site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web, for helping us to understand how you use the Site and how we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies and/or privacy policies, see Google’s Privacy Policy. The Site is built on the Shopify Plus platform, which also provides us analytics details. For more information about Shopify’s cookies, see Shopify’s Privacy Policy
  • From time to time, we test new features and make subtle changes to the way that the Site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whereby ensuring we understand which optimizations our users appreciate the most.
  • For the purpose of understanding purchase behavior and activities related to our advertising efforts, we utilize third-party cookies from our advertising partners. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price and the most relevant advertisements and promotions.
  • Our affiliate partner networks advertise on our behalf, and affiliate tracking cookies allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this).  Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this Site.  Therefore, it is recommended that you do not disable cookies.

6. Messages from Savory Spice

On occasion, Savory Spice will need to contact you.  Primarily these messages are delivered by email or push notifications (for example, SMS or similar) for a variety of reasons, including transactions, marketing, and service updates. You can opt-out of receiving marketing communications by following the Unsubscribe link in any marketing message you receive or texting the single keyword command STOP to +1 (844) 334-0318.

Savory Spice may also contact you by telephone to provide member support or for transaction-related purposes. Some messages from Savory Spice are service-related and necessary for members and Guest Checkout users. You understand and agree that Savory Spice can send you non-marketing emails or messages in relation to your transactions, account, security, or product changes.

7. Information Sharing & Disclosure

Savory Spice respects your privacy and will not disclose your name, email address, or other Personal Information to third parties without your consent, except as specified in this Policy.  We share Personal Information only as described below.

Law enforcement

Under certain circumstances, we may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Legal Requirements

We may disclose your Personal Information in the good faith belief that such action is necessary:

  • To comply with a legal obligation;
  • To protect and defend the rights or property of Savory Spice;
  • To prevent or investigate possible wrongdoing in connection with Savory Spice’s services; and
  • To protect the personal safety of users of Savory Spice’s Services or the public.

Service Providers

We may employ third-party companies and individuals, such as contractors, vendors, or distributors, to facilitate our services, provide services on our behalf, perform related services or assist us in analyzing how our services are used (“Service Providers”). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose to third parties or use it for any other purpose and are additionally required to keep it confidential.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Third Parties

As explained above, Savory Spice does not sell, rent, loan or transfer any Personal Information regarding our customers or vendors to any unrelated third parties.

Merger, Sale, or Bankruptcy

If we sell all or part of our business, or make a sale or transfer of our assets, or are otherwise involved in a merger or transfer of all or a material part of our business, or are involved in a bankruptcy, Savory Spice may transfer your information to the party or parties involved as part of that transaction.

8. Security

The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and after it is received.

You are also responsible for taking reasonable steps to protect your information against unauthorized disclosure or misuse such as by maintaining the confidentiality of your Personal Information.  Your account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully and by keeping your password and computer secure.

9. Retention of Personal Information

We keep your Personal Information to enable your continued use of Savory Spice’s Services, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you.  How long we retain specific Personal Information varies depending on the purpose for its use, and we will delete your Personal Information in accordance with applicable law.

10. Children’s Privacy

Savory Spice respects the privacy of children, and we are committed to complying with the Children’s Online Privacy Protection Act (herein called “COPPA”). We do not knowingly collect Personal Information from children under the age of thirteen (13).  If you are a parent or guardian and you are aware that your child under the age of 13 has provided us with Personal Information, please contact us.  If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers. 

11. California Privacy Rights

California law allows California residents to request information regarding our disclosures in the prior calendar year, if any, of their Personal Information to third parties. To make such a request, please contact us with "Request for Privacy Information" in the subject line.  Please include enough detail for us to locate your file; at a minimum, your name, email, and username, if any. We will attempt to provide you with the requested information within thirty (45) days of receipt. We reserve our right not to respond to requests sent more than once in a calendar year, or requests submitted to an address other than the one posted in this Notice. Please note that this law does not cover all information sharing.  Our disclosure only includes information covered by the law.

For more information about your rights under the California Consumer Privacy Act, please click here.

12. Notice to Non-U.S. Users

As the Internet is a global environment, collecting and processing Personal Information may involve the transmission of this data internationally, including into and/or outside of the United States.  Therefore, by communicating electronically with us, you acknowledge and agree to your personal data being processed in this way.

Specifically, if you are located outside of the United States, please be aware that by using our Services, your Personal Information may be transferred to the United States or other third-countries, the privacy laws of which may be deemed by your country to have inadequate data protection.  If you are located outside of the United States and voluntarily submit Personal Information to us, you thereby consent to the general use of such information as provided in this Privacy Policy and to the transfer of that information to, and/or storage of that information in, the United States or other third-countries.

If you reside in the European Union, you have certain rights under the European General Data Protection Regulation (“GDPR”), including:

  • The right to be informed of the Personal Information we collect and how we process and use that data;
  • The right to request access to your Personal Information;
  • The right to request that inaccurate Personal Information be rectified, or completed if incomplete;
  • The right to request erasure of your Personal Information;
  • The right to restrict our processing or use of your Personal Information;
  • The right to obtain and reuse your Personal Information for your own purposes;
  • The right to object to our processing or transferring your Personal Information;
  • The right to withdraw your consent for us to use your Personal Information; and
  • The right to lodge a complaint with a supervisory authority under the GDPR.

We have a legitimate interest in collecting and processing your information for the purposes we have outlined in this Privacy Policy and so that we can optimize your experience with our Services.  We retain and store your Personal Information only for as long as we have a legitimate business purpose to do so and in accordance with this Privacy Policy.

In response to receiving a request for one of the rights set forth above, Savory Spice will timely comply with the request within the time periods set forth in the GDPR for each right.  Several of the above rights are not absolute and apply only in certain circumstances.  Savory Spice will comply with requests for those rights as set forth in the GDPR.  We are intent on resolving any issues relating to our handling of your Personal Information, and you may contact us at any time regarding any questions or concerns.

We do not make any decisions about you based on automated processing of your Personal Information.

13. Privacy Policy Changes

We may amend or update this Policy from time to time.  If we believe the changes are material, we’ll let you know by doing one (or more) of the following: updating the Policy on this page, sending you an email or message about the changes, or posting the changes through one of our Services. We encourage you to check back regularly and review any updates.  Changes to this Policy are effective when they are posted on this page. 

14. Contact Us

If you have any questions, please contact Savory Spice’s Customer Service team at

You may contact Savory Spice’s Data Protection Officer via the following methods:

Mail:   Savory Spice Data Protection Officer
1805 E. 58th St., Unit C
Denver, CO 80216
Phone: (888)677-3322